Customer Service Representative | Healthcare Account | Up to PHP30K

CSR Excellence for Healthcare Calls That Prioritize Patient Care

Healthcare thrives on clarity, empathy, and dependable support—qualities that ensure patients feel guided even from miles away. In this fast-growing sector, every interaction contributes to a smoother care journey. If you value precision, compassion, and purposeful work, this opportunity connects you to a field where helping others becomes part of your everyday success.

Be Part of Our Client’s Team as a Customer Service Representative

Provide patient-focused assistance by managing prescription inquiries, coordinating with pharmacy teams, and delivering accurate information with professionalism. You will support individuals seeking medical guidance, maintain detailed documentation, and help ensure healthcare processes run smoothly through efficient, compassionate communication.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends off

Work setup: Onsite - Makati

Salary: Up to PHP 30,000

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year of BPO experience in healthcare, pharmacy, medical office, customer service, or similar field
• Strong written and verbal English communication skills
• High accuracy and attention to detail
• Ability to adapt in a fast-paced, patient-focused environment
• Familiarity with customer service systems and tools
• Empathy, patience, and genuine commitment to assisting patients

Your Daily Tasks

• Assist patients with prescription orders and healthcare-related inquiries
• Coordinate with pharmacy teams for verification and fulfillment
• Provide clear updates on order status and instructions
• Document all interactions accurately
• Manage data in line with healthcare regulations (e.g., HIPAA)
• Escalate complex concerns when needed

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!